Complaint Resolution Process
CAPA takes all concerns about member conduct seriously. Our complaint process is independent, impartial, and confidential. We are committed to thorough investigation and fair outcomes for all parties.
Submit a ComplaintHow Complaints Are Handled
A transparent, step-by-step process designed to be fair to all parties.
Submit a Complaint
Initial submissionComplete our confidential complaint form or contact CAPA directly by email. Provide a clear description of the concern, the practitioner's name, and any supporting documentation you may have.
Acknowledgement & Review
Within 5 business daysCAPA will acknowledge receipt of your complaint within five business days. A case officer will be assigned to review the submission for completeness and determine if the complaint falls within CAPA's jurisdiction.
Investigation
30–60 daysThe complaint is forwarded to CAPA's independent Professional Standards Committee. Both parties are given the opportunity to submit written statements. The committee may also request interviews and additional evidence.
Decision & Outcome
Within 90 days of filingThe committee issues a formal written decision. Outcomes may include dismissal, a formal caution, conditions on practice, mandatory education, suspension, or revocation of membership.
What Complaints Are Eligible?
- Unprofessional or unethical conduct
- Practicing outside the defined scope of Ayurvedic practice
- Misrepresentation of qualifications or credentials
- Breach of patient confidentiality
- Failure to obtain informed consent
- Sexual misconduct or inappropriate personal boundaries
- Financial exploitation of a patient
- Providing services while impaired
What to Expect
Confidentiality: All complaint information is treated as strictly confidential. Only those directly involved in the investigation will have access to case details.
Impartiality: The Professional Standards Committee operates independently from CAPA's board and membership. Members with any conflict of interest are recused from the process.
Fairness: Both the complainant and the member have the right to submit statements, respond to allegations, and be informed of the outcome.
Appeals: Either party may appeal the committee's decision within 30 days of receiving the written outcome. Appeals are reviewed by an independent panel.
Ready to File a Complaint?
Use the contact form to reach CAPA's Professional Standards team. Select "Complaint" as your subject and provide as much detail as possible.
Go to Contact Form